TERMS & CONDITIONS
· “we”, “us”, “our” is defined as Sweet Memories UK.
· “You” is defined as the customer.
· By placing an order with Sweet Memories UK you are understood to have read the Terms & Conditions and that you agree with them.
· Products may contain or be produced in an environment that contains nuts and other ingredients that may cause allergic reactions.
· All goods remain the property of Sweet Memories UK and orders will not be despatched until full payment is received and cleared.
· Personalised items through a third party take approximately 2-6 weeks to arrive with us.
· Orders will be sent out by the date stated on the order form but please note during busy periods we will work to the date of the event (weddings, christenings, etc) so please give as much time as possible when ordering as your order is hand-made to your specification and not pre-made, sitting on a shelf, waiting to be sent out.
· Orders placed 2 weeks before required date may be refused or may be charged an additional handling fee.
· We are not VAT registered.
· Payment terms: Balance due in full before goods are created and despatched.
· Payment can be made by cheque, postal order, cash, direct bank transfer, or credit/debit cards via Paypal.
· Cancelled orders: no monies will be returned if cancelled 8 weeks or less prior to agreed despatch date. 50% will be returnable if cancelled between 12 weeks and 8 weeks and 1 day prior to agreed despatch date.
· We reserve the right to alter our favour designs in the event of either certain components being unavailable or changing from our suppliers. All of our favours are handcrafted so there may be slight variations amongst the designs, making each one unique.
· The descriptions used referring to gold, silver, copper, etc relate to the colour and not the actual material from which the product is made. Similarly descriptions such as pearls, crystals etc refer to the appearance rather than the actual material. We do source from a variety of suppliers and are bound by their description of colour ie ivory, burgundy etc and cannot comment whether different products bearing the same colour description will match exactly.
· As with most coloured products, variations can occur between stocks from different batches and suppliers, also the settings on your monitor may reproduce colours differently to the actual colours. We cannot guarantee to supply perfect colour matches to those seen on screen or even those sent by sample.
· Returns: Please note that due to each favour being handmade to order we do not offer a refund on unwanted goods.
· We use Royal Mail or a responsible courier (depending on the size and value of your order) for the delivery or your goods, however, this is a third party and as such there be times when your goods cannot be delivered on time due to circumstances beyond our control ie strikes, civil commotion, drought, legislation, flood, transport strikes, and other.
· We not accept responsibility for loss or damage of goods during transit.
· In the unusual circumstance that any of the products arrive in an unsatisfactory condition, we are more than happy to either exchange or refund those products affected. Please contact us by email or phone within 72 hours of receipt if there is a problem with your order, and post the damaged goods back to us within 14 days of the delivery date via Royal Mail Recorded Delivery for goods up to the value of £36.00 or Royal Mail Special Delivery for goods valued over £36.00. We can then arrange replacements or refund your money for the damaged items. Customers must may in full for all shipping/insurance charges.
· We try to recycle packaging as much as possible but we do have to pay for bubble wrap, tissue paper, tape, envelopes, packing chips, etc; and someone has to be paid to pack the items and take them for posting.
